Privacy Policy

Last updated: March 20, 2026

App Name: Tap Health – AI Diabetes Care

Company: Tapfinity Technologies Pvt. Ltd.

Contact: support@tap.health

1. Introduction

Tapfinity Technologies Pvt. Ltd. ("Tapfinity", "we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you use the Tap Health – AI Diabetes Care mobile application ("App").

By using the App, you consent to the collection and processing of your information as described in this Privacy Policy.

2. Information We Collect

We collect the following categories of information to provide personalized diabetes care and app functionality.

a. Personal Information

• Name, email address, or phone number (for account creation and login)
• Subscription and payment details (processed securely through Apple)

b. Health and Lifestyle Data

• Blood sugar readings, medications, diet, exercise, weight, sleep, and related logs
• Data imported from wearables or Apple Health (only with your explicit consent)

c. Device and Usage Data

• Device identifiers, app version, operating system, and crash logs
• Interaction patterns within the app (via Mixpanel analytics)
• Approximate location (for localization or region-based content)

d. AI and Personalization Data

The App may analyze your data to provide insights, reminders, or recommendations. These outputs are algorithmic suggestions and not medical advice.

3. How We Use Your Information

We use your information to:

• Provide core app functionality and personalized recommendations
• Display progress, reminders, and insights
• Improve app performance and user experience
• Communicate updates, feature releases, and relevant health information
• Analyze anonymized usage data for product improvement
• Comply with applicable laws and regulatory requirements

4. Data Storage and Security

• Your data is securely stored on cloud servers located in regions compliant with applicable data protection laws.
• We implement encryption, access control, and security monitoring to protect your data against unauthorized access, loss, or alteration.
• Sensitive health data is transmitted using industry-standard encryption (HTTPS/TLS).

5. Third-Party Services

We may use trusted third parties to help us operate and improve the App. These include:

• Mixpanel for analytics (aggregated and pseudonymized usage data)
• Apple Health / Fitbit for device integrations (only with your consent)
• Cloud hosting providers (for secure data storage)

These third parties are bound by confidentiality and data protection obligations and do not have permission to sell or use your data for advertising.

6. AI-Powered Features & Third-Party AI Services

Tap Health uses third-party artificial intelligence services to provide personalized health coaching, reminders, and symptom analysis. When you use these features, the following data may be shared with our AI service providers:

• Personal information: name, age, gender, timezone
• Health data: blood glucose readings, diabetes type, medical history, HbA1c, weight, medications
• Lifestyle data: diet logs, exercise logs, step counts
• Conversation content: messages, photos, and images you share in chat
• Meal photos: images taken using the "photo your meal" feature, used to identify food items and estimate nutritional values

Our AI service providers include:

• Google LLC (Gemini API)
• Cerebras, Inc.
• Together AI, Inc.
• OpenAI, Inc.

This data is transmitted securely via HTTPS/TLS and is used solely for generating personalized health guidance. We do not permit these providers to use your data for training their AI models.

7. Advertising and Tracking

The App may include limited in-app promotions, but we do not share personal or health data with advertisers.

We do not use any data for behavioral advertising. Analytics data from Mixpanel is used strictly to improve user experience.

8. Data Retention

• Your data is retained for as long as your account is active or as required to provide the App's services.
• Upon account deletion or request, your personal and health data are permanently deleted within 30 days, except where retention is required by law.

9. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for data processing at any time
• Export your data (available through in-app settings or upon request)
• Opt out of analytics by adjusting your privacy settings

To exercise these rights, contact us at support@tap.health.

10. Data Sharing and Transfers

We do not sell, rent, or trade user data.

If your data is transferred outside India or your region, we ensure that adequate safeguards are in place, consistent with DPDP Act and GDPR standards.

11. Children's Privacy

The App is intended for users aged 18 and above.

We do not knowingly collect personal data from children under 18. If you believe a child has provided personal information, please contact us for deletion.

12. Medical Disclaimer

Tap Health is a digital tool to assist in diabetes management.

It does not diagnose, treat, or cure any medical condition.

Always seek professional medical advice before making health-related decisions.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available within the App and at https://tap.health/privacy.

Significant changes will be communicated via email or in-app notification.

14. Contact Us

For privacy concerns, questions, or complaints, contact:

📧 support@tap.health

📍 Tapfinity Technologies Pvt. Ltd., Gurugram, Haryana, India

15. Governing Law

This Privacy Policy is goaverned by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Gurugram, Haryana.